PhillyCarShare

Your monthly invoice will list the actual cost of each reservation (including the mileage and any applicable fees), payments made over the course of the month, and any fees or credits applied to your account.  If you overpaid for your driving, we will credit your PhillyCarShare account the amount due, and you can use those credits for future trips or invoices.  If anything is owed to PhillyCarShare, we will charge your card on the 10th of the month or the

The basic structure is this:  Every time you reserve a vehicle, you pay up front for the estimated cost of your reservation.   That means you’ll pay for the time you request, the applicable taxes and, if you’re on the Philadelphia Plan, six miles for every hour you reserve. If you need to change your reservation at any time, making it more expensive, we’ll charge you in the moment for that as well. At the end of the month, we will

In order to close your account, please get in touch with Member Services.  You can email info@phillycarshare.com (please include your member ID and your reason for closing) or call Member Services.  Our accounts close on a monthly basis; we will close you for the last day of the month in which you call.  If you prefer to give us notice of a later closure, you can let us know that as well. We will send you an email to confirm

Once you’re a member of PhillyCarShare, you’re responsible for any damage during your reservation, up to your deductible amount. For most members, that’s $500. But you can buy-in to our Deductible Waiver Program (DWP) to bring that $500 deductible to $0. The DWP covers each driver on your account for one year/one incident and it’s an “all or nothing” program. You have to cover all your drivers once you opt-in to the program. The $50/driver/year/incident program automatically renews each year,

We appreciate that you want to keep your membership open and we want to make sure that you’re able to use PhillyCarShare when you need it.  If you are on the Philadelphia monthly plan, we can put your account on hold for up to 90 days.  Just contact us during the last month you’ll be driving .(For example, if you want to be inactive starting in June, call us before the end of May.)  While your account is on hold,

Invite them to apply!  To join your residential account as a driver, they would apply here.  They will fill out an application like the one you filled out, but will not need to provide a credit/debit card number. Your credit/debit card on file will pay for the application fee and all driving on the account.  Additionally, your plan fee will cover all drivers on your account! We will email you to request your approval of anyone who applies to drive

We can replace your fob quickly, and you can either pick it up in the office or have it mailed to you.  There is a $25 charge for replacement.   Just send an email to info@phillycarshare.com or call Member Services.  Let us know that you approve the charge and how you’d like to receive your new fob (verify your address if you want it mailed!). *Note:  If you find your old fob, dispose of it! Your original keyfob will be de-activated

Absolutely!  Members take our cars out of town frequently.  The only rule is that you have to stay within the continental United States; no Mexico, no Canada.

Only if they fill out their own application, get approved, and receive their own fob.  Only authorized PhillyCarShare members are allowed to drive our cars.  Allowing anyone else (including a significant member, roommate, or family member) to drive leaves you open not only to a large fee and termination from PhillyCarShare, but also a large liability if anything were to happen while a driver we don’t insure is using our car.

Call us!  Our staff is on call 24 hours a day in case you have an emergency.  We will walk you through what you need to do in case of an accident, a vehicle issue, or anything else that comes up during your reservation.