PhillyCarShare

In order to close your account, please get in touch with Member Services.  You can email info@phillycarshare.com (please include your member ID and your reason for closing) or call Member Services.  Our accounts close on a monthly basis; we will close you for the last day of the month in which you call.  If you prefer to give us notice of a later closure, you can let us know that as well. We will send you an email to confirm

Absolutely!  Members take our cars out of town frequently.  The only rule is that you have to stay within the continental United States; no Mexico, no Canada.

Only if they fill out their own application, get approved, and receive their own fob.  Only authorized PhillyCarShare members are allowed to drive our cars.  Allowing anyone else (including a significant member, roommate, or family member) to drive leaves you open not only to a large fee and termination from PhillyCarShare, but also a large liability if anything were to happen while a driver we don’t insure is using our car.

Call us!  Our staff is on call 24 hours a day in case you have an emergency.  We will walk you through what you need to do in case of an accident, a vehicle issue, or anything else that comes up during your reservation.

If you earned the ticket, pay it! If you drove through the E-ZPass lane by accident, call them right away to get it straightened out.  Taking care of a ticket yourself, before it gets passed on to us, will avoid the $30 processing fee we charge if we have to take care of the ticket for you.

Contact us!  First, try to extend your reservation on our website, our automated phone system or, between 8am and 10pm, our live reservations line.  As long as you extend your reservation before it ends, there won’t be a late fee. If you aren’t able to extend because someone has a reservation right after yours, we’ll need to talk.  Call the emergency line as soon as you know you might be late.  We’ll do our best to accommodate the other member

We’ve got you covered, so you don’t have to worry about insurance ever again. When you drive our cars, we provide – at no additional expense – the following coverage: General liability with limits of $300,000 each occurrence Auto Combined Single Liability limits for bodily injury and property damage of $300,000 Comprehensive and collision coverage with a deductible of $500 If you are in an accident that requires the use of our insurance, the member will pay a portion of

Ever need to fill up a low tank in one of our cars? Fear not! Simply download the following gas reimbursement form or fill out our handy online form (below). Download PDF Form

Our cars get a lot of use, and we want members to be able to reserve a convenient car when they need it.  So if you make a reservation and decide at the last minute that you don’t need to use some or all of that time we’ve set aside for you, you’ll still be responsible for any reserved time from the point of cancelling (or shortening) your reservation through the next three hours, unless it’s booked by another member. 

All members are able to reserve at special day rates: The daily rate is the maximum rate you will pay for up to a 24-hour period in a vehicle. The system defaults to the daily rate from the hourly rate– it happens when your hourly charges reach the daily amount.  You will still need to specify your start and end times, of course. Just like hourly rates, the daily rate does not include mileage or taxes, so the flat rate